Privacy Policy

1. Data Controller

Business name: Novah

Location: Helsinki, Finland

Email: info@novah.fi

Phone: +358 46 802 8990

Business ID: 3598125-9

Novah is the data controller responsible for your personal data.

2. What Personal Data We Collect

We may collect the following information:

  • Name
  • Address (including postal code and city)
  • Phone number
  • Email address
  • Booking details and service information
  • Payment and invoicing information
  • Communication history (emails, messages)

3. How We Collect Data

Personal data is collected when you:

  • Book a service via our website or forms
  • Contact us by phone, email, or messaging apps
  • Request a quote or customer support
  • Use our website (cookies and analytics)

4. Purpose of Processing

We process personal data for the following purposes:

  • Providing and managing cleaning services
  • Customer communication and support
  • Invoicing and payment processing
  • Legal, accounting, and tax obligations
  • Improving our services and website

5. Legal Basis for Processing

Processing is based on:

  • Contract performance
  • Legal obligations
  • Legitimate business interests
  • Customer consent (when applicable)

6. Data Sharing & Third Parties

We may share data only when necessary with:

  • Payment and invoicing providers
  • Accounting and bookkeeping services
  • IT and website service providers
  • Authorities when required by law

7. Data Retention

We store personal data only as long as necessary:

  • Customer and booking data: as required for service delivery
  • Invoicing data: according to Finnish accounting law
  • Communication data: for customer service and legal protection

8. Data Security

We use appropriate technical and organizational measures to protect personal data, including:

  • Secure systems and access controls
  • Limited staff access
  • Encrypted communication where applicable

9. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Request correction of incorrect data
  • Request deletion of data (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

10. Cookies & Website Analytics

Our website may use cookies to:

  • Ensure website functionality
  • Analyze traffic and improve user experience

11. Complaints & Supervisory Authority

If you believe your data protection rights have been violated, you have the right to contact the Finnish Data Protection Ombudsman (Tietosuojavaltuutettu), tietosuoja.fi.

We encourage contacting us first to resolve any concerns. Requests can be sent to info@novah.fi.

12. Changes to This Policy

We may update this Privacy Policy when necessary. The latest version is always available on our website.